FAQs

Orders & Shipping

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive a confirmation email with your tracking number and a link to follow your delivery within 24 hours.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition and packaging. Please contact us at lumiere.skinn.co@gmail.com to initiate a return.

What if my device or product arrives damaged?

We're so sorry if this happens! Please email us within 48 hours of receiving your order with photos of the damage and we'll arrange a replacement or full refund promptly.

Are sale items refundable?

Sale items are final sale and are not eligible for return or exchange unless they arrive faulty or damaged.

Using Your Device

How often should I use the LED Light Therapy Mask?

For best results, we recommend using the LED mask 3–5 times per week for the first 4 weeks, then 2–3 times per week for maintenance. Each session is 10–20 minutes.

Is the LED mask safe for all skin types?

Yes, our LED Light Therapy Mask is suitable for all skin types. However, if you have a photosensitive condition or are taking photosensitising medication, please consult your doctor before use.

How do I clean my device?

Wipe the device gently with a soft, slightly damp cloth after each use. Do not submerge in water or use harsh cleaning agents. Store in the provided pouch when not in use.

Can I use skincare products with my device?

We recommend cleansing your skin before each session. You can apply a serum or moisturiser after your treatment to maximise absorption — your skin is primed to receive active ingredients post-LED.

Product & Warranty

What warranty do your devices come with?

All Lumière Skin devices come with a 6-month manufacturer's warranty covering defects in materials and workmanship. This does not cover damage caused by misuse or normal wear and tear.

Where are your products made?

Our devices are designed with premium-grade components and undergo rigorous quality testing before reaching you.

Account & General

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and access exclusive member offers.

How can I contact you?

You can reach our team at lumiere.skinn.co@gmail.com, we aim to respond to all enquiries within 1–2 business days.