Shipping Policy

Getting your Lumière Skin order to you quickly and reliably matters to us just as much as what's inside the box. Here's exactly what to expect.

Processing & Dispatch

All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays begin processing the next business day.

International Delivery

Once dispatched, international orders arrive within 7–12 business days, depending on your location, customs processing, and local courier networks.

Delivery timeframes are estimates calculated from the date of dispatch and can vary due to circumstances outside our control, including customs delays, peak demand periods, weather, or courier disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with a tracking number and link so you can follow your delivery in real time.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These are the responsibility of the customer and are not included in the item price or shipping cost. We're unable to predict these charges in advance, as they vary by country and location.

Delays

While we aim to dispatch and deliver within the timeframes above, occasional delays can occur due to customs processing, peak seasonal demand, weather, or courier network disruptions. We'll keep you updated if a delay affects your order.

Missing or Lost Packages

If your tracking shows delivered but you haven't received your order, or your package hasn't moved for an extended period, contact us at lumiere.skinn.co@gmail.com and we'll investigate with the courier on your behalf.

Questions

Reach us at lumiere.skinn.co@gmail.com — we aim to respond within 1–2 business days.