Frequently Asked Questions
Find answers to common questions about our premium skincare devices
Place the mask over clean, dry skin and relax while the cooling therapy works. Use after cleansing, before serums or moisturiser.
Enjoy for 10–15 minutes per session. Remove sooner if the skin feels uncomfortably cold or sensitive.
Use daily or whenever your skin needs a refreshing reset. Begin with a few sessions per week and adjust to your preference.
No. The mask is designed to deliver a cooling sensation straight from the refrigerator. Chill it before use for an enhanced icy experience, but do not freeze unless the care instructions specifically allow it.
Its gentle cooling action is suitable for most skin types, including dry, oily, combination, and normal skin.
Yes. The cooling effect helps temporarily soothe the look of redness and refresh the appearance of puffiness for a more rested-looking complexion.
It can be suitable for sensitive skin when introduced gently. Start with a short session, avoid broken skin, and discontinue use if discomfort occurs.
Use it on clean skin before applying your usual serums and moisturiser. Keep the mask free from active products to preserve its finish and performance.
After each use, wipe the mask with a soft, damp cloth and mild soap if needed. Rinse away residue, then dry it thoroughly before storing.
Store it clean and completely dry in a cool, dry place away from direct sunlight. Keep it protected in its case or packaging between uses.
